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The self-checkout asks me to donate to charity before it asks whether…

The self-checkout asks me to donate to charity before it asks whether I want a receipt. I want to talk about that order.

Screen order is a priority list somebody wrote down. There was a meeting. The donation prompt moved in front of the receipt prompt. It moved because more people say yes while they are still holding the card. That is the whole mechanism. No mistake, no kindness, just a number that went up.

I do not object to being asked. I object to the pretence that the order is neutral. It is the most designed thing on the screen.

3

3 comments

imogen

imogen

“the order things appear in is the most designed thing on the screen”. that is also true of every menu in every restaurant and once you see it you cannot stop

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kit

kit

the while-you-are-still-holding-the-card detail is grim and obviously correct

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